Thank you for your technical support inquiry

[RSI E-mail Support <support at rsinc dot com>]

Dear Valued Customer,

Thank you for your inquiry to RSI Technical Support.  We make every effort
to respond to all calls and e-mails promptly (within eight business hours).
Our business hours are 8:00 AM to 5:00 PM Mountain Time (USA)
(14:00 to 23:00 UCT).

We answer questions directly pertaining to installation and licensing,
reports of bugs, and feature requests.  If your question appears to fall
outside of these parameters and our records indicate you do not have a
technical support contract, you will receive a second e-mail from us
explaining our support policy.

In order for us to better assist you and to expedite your inquiry, please
provide the following information:

* Your name
* Your phone number
* Your site/installation number
* The version of the software you are running
* The type of machine on which it is running
* The operating system version under which it is running
* If applicable, a summary of the problem and a copy of any associated
error messages.

If you are a first time caller, please also include the following
information.

* Your address
* Your fax number
* The name of your company/organization

If you did not include the above information in your initial message, please
kindly send a follow-up e-mail to supply it.

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** While you're waiting, visit the Tech Tips section on our web 
site (www.researchsystems.com).  Our Tech Tips archive has 
regularly updated information about many of our frequently asked 
questions.**

For your added information, please see our "Featured Tech Tip Article"
that we've included below.

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If you would not like to receive this automated response to mailings
to the Research Systems, Inc. Technical Support Department's e-mail
account, include the string "no auto-reply" in the subject of the e-mail
message.

Sincerely,
Research Systems, Inc.
Technical Support Department



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                    FEATURED TECH TIP ARTICLE
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The following Tech Tip article is included from our extensive
online Technical Support Knowledge-base archive at
http://www.researchsystems.com as a service of the RSI Technical
Support Department.  Enjoy!

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Mapping an Image Onto a Surface

http://www.researchsystems.com/services/output.cfm?tip_id=3188

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                 End Feaured Tech Tip Article
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                 OTHER USEFUL TECH TIP LINKS
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* "RSI Tech Tip Search":
        http://www.researchsystems.com/services/search.cfm

* "Frequently Asked Questions":
        http://www.researchsystems.com/services/topfaq.cfm

* "Recent Tech Tips":
        http://www.rsinc.com/services/recresult.cfm

* MISC87 - "Reporting Problems to RSI Technical Support":
        http://www.rsinc.com/services/output.cfm?tip_id=2988